PURCHASE POLICY

 

Updated March 4, 2018

Our goal is to make your purchasing experience easy and efficient. The following is designed to ensure your satisfaction and understanding of the purchase process on the Locker Logic sites and applications where this appears, (collectively, the “Site”). If you have any questions, please contact us, info@lockerlogic.net. Your rentals and purchases on our Site are subject to these terms. Please also review our Terms of Use, which govern your use of our Site.

Currency: All rental and merchandise prices for events and products are stated in U.S. Dollars, unless otherwise explicitly stated.

Payment Methods: We accept several methods of payment, including American Express, Visa, Mastercard, Discover, mobile Apple and Samsung pay.

Pricing and Availability: Lockers and/or cords for popular events may sell out quickly. It is best to pre-purchase locker rentals and/or cord rentals/sales well in advance of your event. Pricing and/or inventory cannot be guaranteed upon event start.

Order Confirmation: If you do not receive a confirmation email, and/or text, after submitting payment information, or if you experience an error message or service interruption, after submitting payment information, it is your responsibility to confirm said transaction by contacting us, Locker Logic, at info@lockerlocker.net. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Service Fees and Order Processing: Rentals and/or purchases may be subject to service and processing fees. If such fees are charged, they will be expressly stated.

Rental/Purchase Transfer: You may transfer your rental/purchase to another individual. Please contact us to complete this transfer, info@lockerlogic.net. Please note that after transfer is complete, original purchaser cannot change or cancel the transaction. Should an event get canceled or rescheduled, only the original purchaser can be refunded.

Canceled and Postponed Events: Occasionally, concerts/festivals, and other events are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact us.

Billing Information Verification: Orders are subject to credit card approval and processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for an order that can delay processing and completion. In these cases, Locker Logic’s customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your attempted rental/purchase to another customer without further notice.

Pricing and Other Errors: If the amount you pay for a rental or purchase is incorrect regardless of whether it’s because of an error in a price posted on this Site or otherwise communicated to you, or you are able to place an order before its scheduled on-sale or presale date or you are able to place an order that was not supposed to have been released for sale, then we will have the right to cancel that the entire sale, and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other Locker Logic operated systems.